Podcast: Play in new window | Download
As the preeminent sales and communications consultant in the legal industry who helps lawyers, like you, go beyond making the phone ring and handling your cases, Chris Mullins has seen it all when it comes to developing intake teams and strategies.
There’s no “simple, amazing secret formula” to make it happen, but there are time-tested and proven strategies and tactics your law firm can leverage for maximum growth.
Chris took to the mic and wrote up a checklist for you to follow when designing and building your intake team – get out your pad of paper and two pens and write this down.
Tune in now and get Chris Mullins’ thoughts on:
- The “hum” of a law firm client intake team and how this serves as the benchmark for your success
- Why it’s important to have your intake staff physically in your office – and what to do if for your reasons you need your staff to work virtually
- The benefits you gain when you hire your own staff rather than outsourcing your intake to a third party – shared by someone who used to own a third-party intake firm and knows better than anyone
- If you choose to outsource, some little-known secrets to make that work for your law firm
- How to achieve true 24/7 law firm intake – and why you should avoid the alternatives
- Best practices for onboarding, upskilling, and training your client intake team – including the ONE THING you don’t even have to be amazing at to do extremely well
- And much, much more!
Invitation From Chris Mullins
Claim your copy of Chris Mullins’ groundbreaking book, Law Firm Conversions, plus gain two special bonuses when you download your free copy now:
Connect With Chris Mullins
About Our Guest
Chris Mullins
Lawyers often confuse their professional skills with the skills they need to connect with potential new prospects and clients, plus embrace the mindsets needed to succeed in this chaotic, crowded, ever-changing profession.
Chris Mullins, the preeminent sales and communications consultant in the legal industry, helps lawyers understand the difference.
For decades, Chris has been a “phone sales doctor” focusing on better communication skills, empathy, sales, intimacy, conversion, retention, and client control in the legal industry.
Through her work, Chris takes lawyers, intake, and the legal team on a deep dive into the mindset necessary to convert leads into clients.
Lawyers, law firms, and their intake staff say they get more from working with Chris than you would get from 5 or 6 Continuing Legal Education (CLE) credits about a different way to do a deposition, or new skills you can use in the courtroom, or different ways to approach an insurance company.
Now, as host of the acclaimed podcast Lawyers Tell All®, Chris takes you on a deep dive that shows you the reality of the profession, which is not what you see on TV.
Through powerful conversations with innovators in the trenches, she shows you how it looks through lawyer’s eyes.
