Podcast: Play in new window | Download
With no specific experience as a client intake specialist or even in the legal profession, Farah Al-Qurishi dove in head-first and quickly made a lot of powerful discoveries about the reality of the legal profession and what it takes to attract and acquire clients.
As her own career has progressed and she rose through several roles to become Director of Client Intake, Farah has learned a lot about what firms must do to support their intake specialists, and what the intake specialists need to know in order to succeed in their role and advance their careers.
Join Chris Mullins for this revealing conversation with Farah, who is the Director of Client Intake at Dubin Law Group, a successful and thriving client of Chris’ Intake Academy – and prepared to be inspired as you may see a whole new point of view.
Tune in now and get Farah Al-Qurishi’s thoughts on:
- What drives Farah’s purpose and passion for the legal profession and practice of law
- Lessons she learned that she wishes she knew the answers to when she first started out
- Her early career working as a law firm intake specialist, and what she learned by coming in blindly, not even really knowing what an “intake specialist” is at first
- How her firm has designed their intake department and created a culture that benefits the unique needs of all specialists
- The many lessons she has learned as a client intake director for her law firm
- What it’s like being in class at The Intake Academy, using recordings of intake calls to help intake specialists develop and hone their skills
- Her advice for intake specialists who want to advance in their careers and take things to the next level
- How to overcome the phenomenon of “call fatigue” and avoid spillover to incoming callers
- And much, much more!
Invitation From Our Guest
Get your free personal injury case evaluation from Dubin Law Group, based in Seattle, WA and serving clients throughout the state in every major city:
Connect With Our Guest
About Our Guest
Farah Al-Qurishi
Before starting her career at the Dubin Law Group in 2020, Farah Al-Qurishi was working on her Bachelor’s degree in Communications.
She was originally on the path of pursuing broadcast journalism, but during her internship at KIRO 7, she met Matt Dubin and Vivian Wang during a commercial shoot – and that was a start of a wonderful path for her.
After graduating from UW, Matt took the chance and gave Farah the opportunity to work as an Intake Specialist without having any previous intake background, which led her to where she is today.
Farah immediately felt connected to the important work that Dubin Law Group does for their clients and to the friendly and sincere work culture that embodies their motto of Gratitude. Empathy. Compassion.
Some of Farah's favorite pastimes are enjoying walks on the beach with her husband, traveling to Europe, and trying new coffee shops.
